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Student
Posts: 1
Member Since: ‎05-29-2016
Message 1 of 2 (132 Views)

Re: Pavilion 15 Notebook bought new and keeps dropping internet connnection

Hi,

 

I'm having the same issue with my HP Pavilion 15 Notebook (same product code as mentioned before) and have tried the steps you suggested, but still having the issue.... Any ideas?? 

 

Thanks!

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HP Support Agent
Posts: 16,542
Member Since: ‎09-02-2013
Message 2 of 2 (109 Views)

Re: Pavilion 15 Notebook bought new and keeps dropping internet connnection

Hi @JoshM45,

 

Thank you for visiting the HP Support Forums and Welcome.

 

I have looked into your issue about your HP Pavilion 15-ab150sa Notebook and issues with the Wireless connection keeps dropping. Here is a list of steps that commonly resolve issues with wireless connectivity.

 

First, we have a step by step guide to walk you through the troubleshooting process here:
Troubleshooting Your Wireless Network and Internet Connection

 

A second option, is to try these steps:
Power cycle the network:
1. Shut down your notebook.
2. Unplug the power to your router.
3. Unplug the power to your modem.
4. Wait at least 45 seconds.
5. Plug in the modem, and wait for it to come back online.
6. Plug in the router, and wait for it to come back online.
7. Turn on your notebook, and test your connection.

Disable the Power Off option for the adapter:
1. Open Device Manager. (Win Key+R > type devmgmt.msc > OK)
2. Expand the Network adapters.
3. Right click on the Ethernet/Wireless Adapter and click Properties.
4. Click the Power Management tab.
5. Remove the check mark beside Allow the computer to turn off this device to save power.
6. Click OK.
7. Test.

Reset the TCP/IP settings on your PC:
1. Go to your start screen/menu and type CMD.
2. Right click on the command prompt icon and chose Run as administrator.
3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter.
4. Restart your PC and test.

It may also help to reset the winsock catalogue:
1. Go to your start screen/menu and type CMD.
2. Right click on the command prompt icon and chose Run as administrator.
3. In the window that opens type "netsh winsock reset" without quotes, and press enter.
4. Restart your PC and test.

Reinstall the network adapter drivers:
1. Download the drivers from here but do not run them yet.
2. Go to your start screen/menu and type Device Manager.
3. Expand Network adapters.
4. Right click on the wireless adapter and choose Uninstall.
5. Run the downloaded drivers from step 1.
6. Restart your PC and test.

Test an ethernet connection:
Self explanatory. Test if the issue persists on a wired connection to rule out the wireless adapter hardware so troubleshooting can be directed towards the right areas.

Test another connection:
Many people rule out their home network as an issue if another device is working on the same network. Networking is not that simple. Each device interacts differently with your router or modem and it is impossible to rule out settings in that device until the notebook has been tested on another network.

If those three steps do not resolve the issue, try this document published by Microsoft for networking issues: Wired and wireless network problems. You can change the operating system with the drop down in the upper-right corner of the document.

 

Source.

 

Please let me know how this goes. To express your appreciation for my post please click the Thumbs up icon.  

 

Thanks.
 

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