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06-18-2016 08:31 PM
This morning after having power on all evening I unplugged laptop to take it to another room and it closed down.
Replugged it in to power and I have received a message for that primary internal battery (601) is low and might need a new battery.
When it turned back on via charger via electricity power icon says "38% availabe (plugged in, not charging)".
When I unplug power computer totally closes down. Won't open.
Computer about 18 monhs old.
06-19-2016 04:29 PM
First and foremost, I want to welcome you to the HP Support Forums! Here at the forums, you have many community members that will help you toward a solution. If my reply resolves your issue or answer your question(s), please click the Accept as Solution button to allow others to find the solution.
Generally speaking, if "Primary (internal) Battery (601)" appears in an alert message, it means the measured storage capacity of the primary battery is less than 25% of the original storage capacity. The number “601” denotes the associated error code that is recorded in the system log.
The best way to check and see if the Battery error is accurate would be to update the Notebook's BIOS and then test the battery again using the Battery Test in the System Diagnostics (F2) environment. Here are the steps for the HP System Diagnostic Battery Test from the Testing and Calibrating the Battery (Windows 7) document:
To access the HP System Diagnostics Battery Test:
- Unplug the power cord and turn off the computer.
- Press the power button to turn on the computer.
- Immediately press the Esc key and press it repeatedly while the computer starts.
- The Start Up menu opens.
- Press F2 to select F2 System Diagnostics.
- Click Battery Test from the list of Hardware Diagnostic options.
- Plug in the power cord (if not already done).
- Click Start Battery Test.
When the test is complete, the first line of the Battery Test page displays the status or condition of the battery.
If you need to Calibrate the battery, please follow the steps in the Calibrating the battery manually section.
Please try the troubleshooting above and let me know the answers to the questions asked above. Could you also please provide me with your Model Number (How Do I Find My Model Number or Product Number?) and Which Windows Operating Systems you are running.
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I hope this helps!
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