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chicgurl1974 Honor Student
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Re: Turned of Laptop during Windows 10 upgrade stuck at hp logo

I just updated graphic drivers today sept 7 2016 and now my laptop won't boot beyond HP logo.   I've disconnected ny equipment,  no cd,  desks etc.   It won't go to F10 bios.   I don't have boot discs.  Nd he

Lp. 

 

HP G62-455 DX notebook PC model number XZ182UA

 

 

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chicgurl1974 Honor Student
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Re: Turned of Laptop during Windows 10 upgrade stuck at hp logo

I tried to do an escape to go to bios.  Didn't work.   I tried power button,  F11,  the left of the bottom of the screen Showed F11 system recovery but didn't do anything after that

 

 

HP G62-455 DX notebook PC model number XZ182UA

Help  thanks

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Provost Provost
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Re: Turned of Laptop during Windows 10 upgrade stuck at hp logo

Hello,

 

Thank you for posting in the HP Support forum. Welcome !

 

I moved your posts to a separated your own thread for better visibility and support options.

 

Re. your issue.

F11 option only works if the recovery partition is present, working and intact. If for some reason the recovery partition is not there or corrupted, this option won't help. As you also do not have recovery media created on your own, you should purchase HP Recovery media to restore your computer to factory default / working condition.

 

You can/should purchase the media from HP web site or from this 3rd party >> http://www.computersurgeons.com/p-20286-windows-7-64b-recovery-kit-640179-001-for-hp-notebook-pc-mod...

 

 

 

Once you receive the recovery media, here are instructions how to perform the recovery:

 

* Ensure Secure Boot is disabled.

* Ensure Legacy mode is enabled

* Save the UEFI/BIOS changes.

Details>> http://support.hp.com/us-en/document/c03653226

 

 

Once ready, please, shutdown the computer using the power button.

Insert the Windows DVD 1

Power  on the PC.

As soon as you press the power-on button, keep hitting the Esc button (like tap-tap-tap).

This should open a HP Startup Menu which may look similar to this one

 

Choose F9 to open Boot options. Select the DVD drive (might be called also upgrade bay)  as boot option.

 

Follow the on-screen instructions to install Windows 7. Video examples:

>> https://www.youtube.com/watch?v=M6bGr3EgEI0

 

Instruction details >> http://support.hp.com/us-en/document/c00006110

 

 

Hope this works for you. Do not hesitate to post again.

 

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