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08-18-2016 02:25 PM
Welcome to HP Forums!
I came across your post of Windows Updates stuck at 0%, and wanted to help.
I found this post from Microsoft may help: http://answers.microsoft.com/en-us/windows/forum/windows_8-update/w8-windows-update-stuck-at-0-tried...
Let me know if it helps.
I work on behalf of HP
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08-21-2016 04:38 PM
Regarding Windows Update appearing to NOT work in Windows 7 ...
I continue to support a bunch of Win7 PCs, some of which were rolled back from Win10 because the owners disliked Win10 so much.
But, I have noticed that recently, Windows Update has been performing really slowly on ALL these machines.
The symptoms are that it searches for HOURS -- and does not appear to make any progress!
OR .. it finds stuff, but then goes into downloading for HOURS ... and does not appear to make any progress!
Anyway, check for a Windows\SoftwareDistribution\Downloads\ folder. This is where Windows Updates stores the updates it downloads and its working files. IF it exists, Windows Update is working -- even though you see no progress. Over time, the folder will grow until all the Updates have been downloaded. Then, it will shrink as the Updates get applied. When done, Windows should remove it. If it does not, you can remove the contents of that folder, but do not remove the folder itself.
And yes ... updates are taking hours (or days!) when they used to take only a few minutes. So basically, there is nothing wrong with your PC.
And -- if you RESET it, you are only going to make matters worse as that will start the Update process from scratch, and the last time I did that, it took three full days (!) to find, download, and apply all the updates.
NOTE: If waiting doesn't work, then try running this repair utility: http://www.majorgeeks.com/files/details/windowsupdatefixer.html
***Please mark Accept As Solution if my post solved your problem***
I am a volunteer and I do not work for, nor represent, HP
08-22-2016 07:17 AM
First of all you should stop your Windows Update Service at services then delete all files under C:\Windows\SoftwareDistribution and restart your computer.
After restart please uninstall your antivirus for temporarily and Start your Windows Update Service at services and try again to start Windows Update.
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