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Re-installing pre-installed Windows 7 Home Premium 64 bit

HP Recommended
HP ENVY 14t-2000 CTO Notebook
Microsoft Windows 7 (64-bit)

What happened?

  1. Windows 10 free upgrade lead to sleep, hibernation and overheating issues on the laptop
  2. Internal HDD was formatted including the recovery partition
  3. Unable to get Recovery Media as HP support USA will not ship outside USA. Also, HP Support USA mentioned the Recovery Media is not available for Ordering.
  4. After providing the Activation Key on the Windows 7 Sticker within the laptop's battery compartment, Windows software download link - https://www.microsoft.com/en-in/software-download/windows7 - asks to contact laptop manufacturer for software

 

What I want to do?

  1. I want to restore the Windows 7 Home Premium 64 bit that came pre-installed on the Notebook PC.
  2. I don't require the HP supporting softwares that came pre-installed on the Notebook PC. My laptop is already out of support warranty

 

 

 

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HP Support Agent
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Hi @ABY2,

 

Thanks for taking an interest in the HP Support Forums! This is a great location to get resolutions and interact with experts from the community. I understand that you have sleep, overheating and hibernation issues on the computer after windows 10 upgrade and want to order recovery media to revert to windows 7. I’ll be glad to assist you.

Kudos to  you for trying to figure out what needs to be done before posting your question in the HP forums.  You could actually try a few steps to see if this resolves the issue.

 

Go to control panel>All control Panel Items>power options>edit (change) Plan settings> under turn off display change the time to 30 minutes or more and under put the computer to sleep change it to 30 minutes or more.

Under change advanced power settings> select High performance option from the drop down.

Please also check the sleep option and change the time on it. Besides, check all the individual power settings for each component and application listed there.

  • Also open device manager. Go to Network adapters and expand it. Select the wireless network adapter for your device by right-clicking on it and clicking on properties. Then go to power management option and uncheck the box that says” Allow the computer to turn off this device to save power. Also, check the box that says “Allow this device to wake the computer”

 

  • Using HP support assistant or from this link http://hp.com/drivers. Please follow the on-screen instructions to update the bios.
  • Click the Screen Saver tab, then the Power button in the lower-right corner. Click the Advanced tab. Select an option from the "When I close the lid of my portable computer" pull-down menu.
  • You could also try a system restore if the issue has started only recently to an earlier date before the issue occurred.
  • Please change your power setting to maximum performance.

 

 

I’ve also included some links that could help you as well.

Link 1 : http://h30434.www3.hp.com/t5/Desktop-Software-and-How-To-Questions/How-to-keep-computer-from-going-t...

Link 2: http://answers.microsoft.com/en-us/windows/forum/windows_xp-performance/my-hp-computer-keeps-going-t...

Link 3: http://support.hp.com/us-en/document/c03383935

 

Link 4 : https://support.microsoft.com/en-us/help/13770/windows-shut-down-sleep-hibernate-your-pc

I understand that you’ve tried to order recovery media calling HP phone support. If this does not fix the issue, the only option to order recovery media would be to ensure that someone in the US orders it for you and then ships the package to you. That is the only viable option at this time.

 

I genuinely hope the issue gets resolved without hassles and the  computer  works great. Hope this helps. Please let me know how this works. To simply say thanks, please click the "Thumbs Up" button to appreciate my efforts. If this helps, please mark this as “Accepted Solution”.

Thanks and have a terrific week ahead.

 

DavidSMP
I am an HP Employee

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Hello @DavidSMP,

 

I was able to re-install the pre-installed Windows 7 Home Premium 64 bit using the ISO image downloaded from URL - http://mirror.corenoc.de/digitalrivercontent.net/. ( I request everyone facing my situation to please support this website. Its amazing to to find a savior when Microsoft's Digital River website has shut down)

 

Finally, Windows 7 was activated successfully. 

Device drivers were installed from URL - http://support.hp.com/us-en/drivers/selfservice/hp-envy-14-2000-notebook-pc-series/5091481/model/511...

 

However, I facing one final issue with  AMD High-Definition Graphics Driver downloaded from the above Device drivers URLs

 

Launching Google Chrome after installation of AMD High-Definition Graphics Driver ( 8.830.6.2000 Rev ) causes Blue Screen of Death pointing to atikmpag.sys.

 

I've already tried cleanly uninstalling (manual cleaning method - http://www.overclock.net/t/988215/how-to-remove-your-amd-gpu-drivers-new-2016) AMD High-Definition Graphics Driver ( 8.830.6.2000 Rev ) and installing the latest supported AMD drivers embedded in the AMD Catalyst™ 15.7.1 driver mentioned on the URL http://support.amd.com/en-us/download/desktop/legacy?product=legacy3&os=Windows+7+-+64

 

I've also tried replacing the manually expanded versions (as mentioned on URL - http://www.tomshardware.com/answers/id-1656824/atikmdag-sys-error-bsod-startup.html) of atikmpag.sys & atikmdag.sys files after installation of drivers AMD High-Definition Graphics Driver ( 8.830.6.2000 Rev ) & AMD drivers embedded in the AMD Catalyst™ 15.7.1 driver and before the system prompted reboot activity

 

However, the laptop still experiences Blue Screen of Death pointing to atikmpag.sys on launching Google Chrome when AMD High-Definition Graphics Driver ( 8.830.6.2000 Rev ) is installed.  

 

Currently, I have to live with bulky screen resolution. But, I would love to get a solution to having Google Chrome and AMD High-Definition Graphics Driver ( 8.830.6.2000 Rev ) or any better driver is installed tgether on my system.

 

Thank you

 

Regards

 

Aby2

 

 

 

 

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HP Support Agent
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Hi @ABY2,

 

I thank you greatly for your reply and sharing this information. You've been amazing to work with and technically very competent.It is always a genuine pleasure to work with technically sound customers like you. Please run diagnostics from F2 on the graphic card.Kudos to you for figuring it out.

 

First off, perform a hard reset. Steps to do it:

 

  • Power down the computer and unplug the charger. Then remove the battery only if it is a removable one.
  • Hold down the power button of the unit for 15 seconds to discharge static electrical charges inside the machine.
  • Replace the battery and reconnect the charger.

Then run the diagnostics for component tests from the F2 diagnostics page. Steps to do it:

  • Hold the power button for at least five seconds to turn off the computer.
  • Turn on the computer and immediately press the F2 key repeatedly, about once every second.
  • The HP PC Hardware Diagnostics (UEFI) main menu is displayed.
  • This is being done to ensure that the graphic card is not faulty. Please run the component tests and make a note of any failure code.

Please install the video card drivers and update the bios from http://hp.com/drivers Please select your country and language. Enter the product# of the computer and follow the on-screen instructions on the screen. Please make this as "Accepted Solution" as it will help several others.

 

I genuinely hope the issue gets resolved without hassles and the  computer  works great. Hope this helps. Please let me know how this works. To simply say thanks, please click the "Thumbs Up" button to appreciate my efforts. If this helps, please mark this as “Accepted Solution”.

Thanks and have a terrific week ahead.

DavidSMP
I am an HP Employee

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