Note on archived topics.
10-05-2015 04:29 AM
Agreed. I have same issue after suspend. It's worth to change power settings to stay unsuspended.
I talked with HP support. They said I should go back to Win 8.1 or talk with Microsoft.
Microsoft support: We don't provide drivers.
I sent info to Realteck. Will see what they say.
Best option so far is to use extra usb wifi.
11-27-2015 10:19 PM
The same thing has happened to me twice now.
I got a new Lap Top in July and the wifi stopped working in September they let me exchange it now it has happened again.
Nobody seems to have a solution. If I need another exchange I wont get another HP.
I contacted HP support and they say I need to send it back I cant be without a computer for 2-4 weeks I run a website. This is unacceptable.
12-15-2015 11:30 AM
Yes this issue is major. It is either Realtek's fault or HP. I have the exact driver. The 2015 driver airing from winddows update is the cause. Simply change windows update settings to check for updates let me choose to install them . delete the realtek RTL8723BE DRIVER and install the 2014 version from hp update. Go back to windos update hide that realtek adapter update. This stopped my BSOD but causes dns client warning on event viwer report back if you get dns client evnents with that driver by going to event viewer the system. I also contacted realtek 2 days ago to resolve this issue
12-24-2015 04:30 PM
I have the same problem with my HP Stream 11 notebook. Seems like there are three players here- HP, RealTek, and Windows. Trying to get any one of them to admit responsibility and fix this is going to be a challenge. I'm working on HP. Please let us know anything from RealTek. Thanks.
01-05-2016 09:41 PM
In my case the driver version 2023.19.831.2015 dated 10/13/2015 for the network adapter was
causing the problem. Another victim of the Windows Update Process. I rolled back the driver using HP's fix
SP69888.exe to version 2013.10.1015.2014 Rev. A that was released 12/02/2014 to resolve the failures.
I worked with two different HP echnicians remotely via Chat
ID's #3023414089 and #3023601924. In both cases the technicians had
remote access to anything on my notebook. Also in both cases the final
answer seemed to lead to assuming a hardware problem and the need to
send the notebook in for inspection. However, there was ample evidence to suggest this was actually a driver software failure (e.g. error messages and dump data). They were totally oblivious to the REALTEK network adpater issue caused by the Windows Update Process. Here is what the HP Case Manager had to say about this:
We understand how frustrating this can be. As we work with many 3rd party companies we
try to keep all techs informed of the updates and solutions. As much as we try it is
impossible to keep everyone informed of the solutions.
We will pass on your concerns.
Good luck folks!
03-20-2016 10:59 AM
i had the same problem because of the automatic windows update from microsoft for the wi fi adapter on a HP 355 G2.
just roll back to the old drivers for the wi-fi adapter or download it from the Hp page of your product and install it.
i tried with no success different versions (sp66190, sp66924, sp9888) and finally succeded with the SP69888.exe wich is the version: 2013.10.1015.2014 Rev.A(2 dic 2014)