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neopolis Honor Student
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HP Recommended

Realtek rtl8723be 802.11 b/g/n Wi-fi Adapter

HP 15 Notebook PC
Microsoft Windows 8.1 (64-bit)

Hi there,

 

Lately I've been having problems with my HP 15 Notebook PC, to be more precise, with my Realtek RTL8723BE 802.11 b/g/n Wi-fi Adapter. The issue is that sometimes the adapter simply dissapears from Device Manager and there is nothing i can do to bring it back. I have tried multiple solutions, like attempting to reinstall the driver itself but it simply does not appear back. I've even tried to restore the laptop to factory settings, hoping that it might resolve the issue. However, that did not happen. What i've discovered recently is that if i turn on the laptop with it's battery attached but not on charging, the wi-fi adapter returns and works just as fine, but if i detach it and plug the laptop to a power source, the adapter dissapears from Device Manager.

 

Product name:HP 15 Notebook PC
Product number:L6A14EA#ABD
Serial (removed content) 
BIOS:F.32-10/28/2014
Keyboard revision:05.20
Total memory:8.00 GB
Processor name:Intel(R) Core(TM) i5-5200U CPU @ 2.20GHz

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Tutor Juan_2LS Tutor
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Message 2 of 2
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HP Recommended

Realtek rtl8723be 802.11 b/g/n Wi-fi Adapter

Hello

 

If the driver dissapears from Device Manager could indicate already a Hardware issue, however there could be still some diagnostics and things to do.

 

Check for BIOS update.

Check Manufacter Website for latest driver.

Run UEFI diagnostics to detemine part functionality.

Replace the card.

 

Good Luck!

Regards;
Smiley
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