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08-29-2014 03:01 PM
Does your power cord have LS15 on it.
This recall is just for the cord not any AC adapter.
08-29-2014 03:08 PM - last edited on 03-07-2017 07:49 PM by OscarFuentes
This is NOT official HP Customer Support and I, as most other persons on this forum, do not work for HP. This is a peer-to-peer user supported forum for HP consumer class products. HP maintains no official presence on this forum and it is unlikely that HP will respond in an official capacity. Any reply from a HP employee represents their own opinion and not that of HP's.
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Some power cords for HP and Compaq and mini notebook computers sold from September 2010 through June 2012 may be part of voluntary recall and replacement program launched on August 26, 2014.
The impacted power cords have the potential to overheat, posing a fire, and burn hazard.
To see if your cord may be affected, look for a “LS-15” marking molded into the connector that plugs into the AC adapter.
If you see a LS-15 marking please go to http://www.hp.com/support/PowerCordReplacement
Please note that there are two parts needed to charge your laptop.
1) The first part is the power cord that plugs into the wall.
2) The second part is the adapter.
HP is ONLY recalling the power cord used with HP and Compaq notebooks and mini notebooks and accessories such as docking stations. (See Figure 1)
To qualify your power cord and request and replacement, go here.
Since power cords for laptops are compatible, you can use another power cord with your AC adapter until the replacement one arrives.
Please contact official HP Customer Support in your region / country, via the HP Worldwide Support Portal, for further assistance with your concern.
If you have any further questions, please don't hesitate to ask.
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08-30-2014 04:32 AM
I have 2 laptops. 1 is my husband's 1 is my daughter's. I put in the recall for my husband's computer. That went through. I found out about the recall because Amazon sent me an email. I had purchased a replacement cord for my daughter's laptop. Which was an LS15. I purchased the whole thing because I had no idea which part was the problem.
What is the procedure for reimbursement?