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SandDaniel
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Recover my laptop

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Microsoft Windows 8 (64-bit)
My laptop crashed and the recover disk that came with it are not working get to 12% the error msg
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CherylG
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Immediately after powering on start tapping the Esc key. This will open a menu where F2 System Diagnostics is an option. Tap F2 key and run the tests.

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SandDaniel
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Ok, memory test ok hard drive check ok, thats not the promblem i put disk 1 in and get to 12% then it error out.
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CherylG
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What is the error message you get?

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SandDaniel
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Copy file fails
From e:\preload\base19.swr
To c:\rm\image\base19.swr
This is disk one and the first time using recover disk..
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CherylG
Level 17
44,714 38,155 3,356 11,465
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The process is unable to copy files to hard drive which could mean it can't read the dvd due to bad disc or faulty cd/dvd drive or it can't write to the hard drive due to damaged sectors. Given the fact your laptop crashed before this I would suspect hard drive needs to be replaced. 

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SandDaniel
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I was think that so i swap with a new hardrive but get the same error so i was thinking dvd, like i said i have never need to use the recover disk so i guess i need contat HP and see if they would send me a new set
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