Recover my laptop

[SandDaniel]

My laptop crashed and the recover disk that came with it are not working get to 12% the error msg

[CherylG]

Immediately after powering on start tapping the Esc key. This will open a menu where F2 System Diagnostics is an option. Tap F2 key and run the tests.

[SandDaniel]

Ok, memory test ok hard drive check ok, thats not the promblem i put disk 1 in and get to 12% then it error out.

[CherylG]

What is the error message you get?

[SandDaniel]

Copy file fails
From e:\preload\base19.swr
To c:\rm\image\base19.swr
This is disk one and the first time using recover disk..

[CherylG]

The process is unable to copy files to hard drive which could mean it can't read the dvd due to bad disc or faulty cd/dvd drive or it can't write to the hard drive due to damaged sectors. Given the fact your laptop crashed before this I would suspect hard drive needs to be replaced. 

[SandDaniel]

I was think that so i swap with a new hardrive but get the same error so i was thinking dvd, like i said i have never need to use the recover disk so i guess i need contat HP and see if they would send me a new set