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Posts: 1
Member Since: ‎04-02-2010
Message 1 of 4 (1,733 Views)

Recovery Disk won't start

I have purchased a Vista Home Premium sp1 recovery disk set (p/n 483905.003).    I have HP DV9235nr, I try to start my recovery disk and ERROR message: "This PC is not supported by the system recovery disk"  "You will not be able to continue."   Did I some how order the wrong set of recovery disk. Who should I contact to verify that I have the right p/n disk set.

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Honor Student
Posts: 2
Member Since: ‎08-04-2010
Message 2 of 4 (1,610 Views)

Re: Recovery Disk won't start

This is a very common problem.  The recovery disks that HP provides with their new PCs do not work if you replace a hard drive.  HP has set up their BIOS and hard drives with check keys.  This allows them to make sure that you cannot go to the store and buy a hard drive, but instead must call HP and purchase a hard drive directly from them.  Alternatively you can purchase the recovery CDs from HP which (they claim) WILL work with a store bought hard drive for and then you must wait for them to ship the CDs to you.


It is unfortunate when a company goes out of their to make it difficult to use their products and tries to nickle and dime their customers.  I am pissed that in order to get my under warranty system back up and running I have to spend 1hr on the phone with support and then pay for them to ship the recovery CDs that (they claim) will work with a new hard drive. 


What a pain.  I will recommend that my clients avoid HP computers until HP works out these issues.  Dell computers do not have this issue.  I do NOT like that a less than one year old computer that is under warranty cannot be rebuilt without extra payments to HP and days of shipping time.  Caveat Emptar.



Honor Student
Posts: 2
Member Since: ‎08-04-2010
Message 3 of 4 (1,576 Views)

Re: Recovery Disk won't start

Just received the recovery discs that HP sent me.  They were supposed to work for the new hard drive I purchased.  Guess what? Same error.  "This pc is not supported by the System Recovery Discs."  Now I have to wait until monday, spend another hour on the phone with people who do not speak english to figure out how to make this WARANTEED computer work again.


Unbelievable.  Well, since the old CEO is out on Sexual Harrasment and ethics violation charges, maybe HP's new CEO will sort this out.


Keep up the good work guys!

Posts: 37,812
Member Since: ‎11-12-2008
Message 4 of 4 (1,565 Views)

Re: Recovery Disk won't start

The error is usually caused by an incomplete or corrupt 'tattoo' string in the BIOS which Recovery checks before it will install to be sure it is running on an HP laptop. Requires service at an HP authorized service center to re-tattoo the BIOS.


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