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Win7User8273
Level 2
21 14 0 2
Message 1 of 5
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Recovery Manager and Windows 10 Creators

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HP 15 ay039wm
Microsoft Windows 10 (64-bit)

I updated to the creators update. The factory the version is 10.0.1493. I upgraded useing the Windows 10 Upgrade Assistant tool. After I upgraded I had some issues and needed to reinstall some drivers. I was going to do it from recovery manager but the creators update disabled recovery manager. I was told that by HP Chat Agent that upgrading to latest update would disable the recovery manager. Well must be on new systems only because my Desktop from 2010 was running Windows 7 Home Premium. I upgraded to Windows 10 and opened the recovery manager and it worked fine. I installed the video driver because Windows 10 did not detect it. But back in 2010 HP used Recovery manager from Cyberlink. Not sure who they use now I guess they may have created their own? Not maybe they went back to the old Soft Thinks. Also I checked intel website and they have a updated video driver this month May 2017. HP still has the old drivers. The intel site detected the drivers but the video I was not able to download using Intel driver update utility. When is HP going to jump on board and update the drivers? Also why don't HP fix the issue with Creators Update disableing the Recovery Manager? I see there may be downloads for other models for this issue recovery manager update. Like this

https://support.hp.com/us-en/document/c04758961

 

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The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 5
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Hi @Win7User8273

 

Welcome to the HP Forums!

 

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

 

I reviewed your post and I understand that you are having issues with the graphics driver and also the recovery manager is not working after installing the Windows creator update.

 

I’d love to help!

 

I would like to inform you that after upgrading the operating system the recovery manager doesn’t work as the upgrade deletes the recovery manager. It is always recommended to create a recovery media before performing any upgrades on the computer. If you have not created a recovery media you can order one by contacting HP phone support.

 

For the driver issue, I recommend you to download and install HP support assistant and it will automatically detect and install all the required drivers for your computer. You can download HP support assistant from the below link.

 

http://hp.care/2qJNzhI

 

Alternately, you can also download the drivers from the below link.

 

http://hp.care/2nikIQ9

 

Hope that answers your question and you have a good day ahead.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care!

 

Cheers!

The_Fossette
I am an HP Employee

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Win7User8273
Author
Level 2
21 14 0 2
Message 3 of 5
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OK First off why does upgrading Windows disable the recovery manager? It only does it on newer computers. I tried my desktop from 2010 it came with Windows 7. I opened the Recovery Manager in Windows 7 it came up working. Then I upgraded to Windows 10. I opened the Recovery Manager after upgrading it works. So now on the new computers HP does this and I know why they do it. And this is wrong it is still Windows 10 and it should not disable the Recovery Manager. I am not sure why the creators update when it is installed it is like reloading the whole OS keeping your files. Anyway as far as the drivers HP drivers are out of date. I looked on intel website it will auto detect my system and it found several new drivers released this month. HP still has the old drivers.  I am sorry I cannot give a Thumbs Up because the issue is not resolved.

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Win7User8273
Author
Level 2
21 14 0 2
Message 4 of 5
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I will also add. Downloading any drivers from HP website is slow. Let me say this before you blame it on my end.

 

This is nothing on my end. This happens on my HP desktop also. And happens on a diffrent ISP also.

 

 

I have 60 MBPS Connection. I have no problems downloading from other sites only the HP Website. My Internet is fine and no problems with other sites. Only the HP website. Here is what happens. I start the download it get's to a certin point and I have to click pause and then restart. It is so fustrating. Looks like HP would have good and reliable servers.

 

 

 

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The_Fossette
HP Support Agent
HP Support Agent
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Message 5 of 5
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Hi @Win7User8273

 

I have escalated your concern to HP’s Support Team in your region to have it reviewed for available options if any. 

You should be contacted within 4 business days (Excluding holidays & Weekends). 

Response times may vary by region. 

Please send a Private Message, if you aren’t contacted within 4-5 business days.

The_Fossette
I am an HP Employee

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