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HP Recommended

Recovery after replace HD by SSD

G62-b09ED
Microsoft Windows 10 (64-bit)

We did buy the laptop in 2012 with Windows 7 installed. We used the option from Microsoft to upgrade to Windows 10. It was all working fine till the anniversery update.

 

After the anniversery update of Windows 10 we have issues with the laptop. To solve these we like to reinstall Windows.

For performance upgrade we replaced the HD by a new SSD (120Gb). Recovery media is available.

 

What did I do:

Remove HD

Place SSH

Start from media

 

I get a message in Dutch (I translate it for you) "This media is not usable for this laptop" I have made this media a day ago with the same laptop.

 

On the support forum I found 2 messages:

One message was solved after a update of the BIOS of the laptop. I have downloaded the last version of the BIOS for this laptop and I did install it. (Prev. version 3.7, new version 4.8). After this I did replace the disk again and I did try to recover again. No success.

 

In a support document was information of an update of the Recovery manager. In that document I read to update the recovery manager and then recreate the recovery media.

Update done and after that it is not possible to recreate the media.

 

How can I reinstall Windows on a HP laptop after replacing the HD by SSD?

 

Please help.

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HP Recommended

Recovery after replace HD by SSD

Vincent_Hemel

 

Hello;

Allow me to welcome you to the HP forums!

You're up against several problems ...

 

First, the Upgrade to Win10 corrupted the HP Recovery information, so even if you could make Recovery disks now, they probably would not work.

 

Second, if the Recovery had worked, it would have sent you back to the former OS, and completely erased the entire contents of the hard drive in the process -- that is how it works.

 

Third, the Recovery function is designed to restore to the original drive, or to another drive of the same size.  Replacing the original HDD with a 120GB SSD is guaranteeing that the Recovery would not work.

 

Basically, you're NOT going to be able to do what you want -- use HP Recovery Media to restore to the 120GB SSD.  I have been told (by others) that it IS possible to do such a recovery to a 250GB SSD, but when I tried that with my HP laptop, it failed.  It did NOT work until I used a 500GB SSD -- the same capacity as the original HDD.

 

So, you would probably have to do the same.

 

 

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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