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Top Student
Posts: 7
Member Since: ‎07-14-2016
Message 1 of 7 (208 Views)

Recovery issue

Product Name: Hp 15-g019wm
Operating System: Microsoft Windows 8 (64-bit)
My laptop kept popping up hard drive error so I sent for a recovery usb it came in and as I follow the directions on the screen once I click enter for usb boot, it goes to a blank screen
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Provost
Posts: 20,095
Member Since: ‎11-21-2008
Message 2 of 7 (190 Views)

Re: Recovery issue

@Laneann, welcome to the forum.

 

Here is a guide that should help you solve your problem.  Also, here are all of the System Recovery, Backup & Restore guides for the notebook.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.

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Signature:

HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)

HP Omen 880-160se; i7-8700K; 16 GB DDR4 2400; GTX 1070-8 GB; 512 GB SSD M.2; Win 10 Home

HP Spectre 360 Convertible; i7-7560U; 16 GB memory; Intel® Iris™ Plus Graphics 640; 512 GB PCIe® NVMe™ M.2 SSD; 13.3" diagonal 4K UHD UWVA eDP BrightView WLED-backlit multitouch-enabled edge-to-edge glass (3840 x 2160); Windows 10 Pro 64 with Windows Ink

HP Photosmart 7520 AIO

++++++++++++++++++
**Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**

Intelligence is God given; Wisdom is the sum of our mistakes!

___________________________
I am not an HP employee.
Top Student
Posts: 7
Member Since: ‎07-14-2016
Message 3 of 7 (172 Views)

Re: Recovery issue

The problem is it's not even going to the screens. As soon as I click usb boot it will show hp sign and go to a blank screen
Provost
Posts: 12,790
Member Since: ‎08-09-2015
Message 4 of 7 (167 Views)

Re: Recovery issue

Most likely, it's trying to boot from the USB stick, and that could take several MINUTES to complete, during which, you will see nothing on the screen.


Good Luck

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
Top Student
Posts: 7
Member Since: ‎07-14-2016
Message 5 of 7 (164 Views)

Re: Recovery issue

I left it on for 2 hrs when it finally turned itself off.
Provost
Posts: 20,095
Member Since: ‎11-21-2008
Message 6 of 7 (159 Views)

Re: Recovery issue

Thank you for the additional information.

 

This is too long without any action.  Here is a guide to help you test your hard drive to see if it is failing.  Scroll down to towards the middle of the page.  There is a video to help you test the drive without it being able to boot into Windows. 

-----------------------------------------
Signature:

HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)

HP Omen 880-160se; i7-8700K; 16 GB DDR4 2400; GTX 1070-8 GB; 512 GB SSD M.2; Win 10 Home

HP Spectre 360 Convertible; i7-7560U; 16 GB memory; Intel® Iris™ Plus Graphics 640; 512 GB PCIe® NVMe™ M.2 SSD; 13.3" diagonal 4K UHD UWVA eDP BrightView WLED-backlit multitouch-enabled edge-to-edge glass (3840 x 2160); Windows 10 Pro 64 with Windows Ink

HP Photosmart 7520 AIO

++++++++++++++++++
**Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**

Intelligence is God given; Wisdom is the sum of our mistakes!

___________________________
I am not an HP employee.
Top Student
Posts: 7
Member Since: ‎07-14-2016
Message 7 of 7 (125 Views)

Re: Recovery issue

It's says smart hard drive 1failed
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