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02-24-2014 12:44 PM
Please any help would be appreciated
I passed two days trying!! Reading all your suggestions I even recognized that the wi fi was off..but I tried more than 3 times with the wi fi on and it takes me to the same page!!
I'm sending from my iphone otherwise I could put a picture
Waiting your reply,
02-25-2014 12:27 PM - last edited on 02-28-2017 05:25 PM by OscarFuentes
Welcome to the HP Forums! I am sorry to hear about the issues with your recovery. There could be an issue with the CDs you created, check for scratches or dirt on the back on the CDs. Here is an HP document on Troubleshooting HP System Recovery Problems, the only section that would apply would be the CD/DVD section as formatting the hard drive eliminated the recovery partition.
02-25-2014 05:08 PM - edited 02-26-2014 07:21 AM
Model : dv6-2192el
last thing i have tried is i installed ubuntu after erasing every thing i installed Gparted and deleted and remade partitiones i made a picture of it and i copied inside the recovery on sda4 ( NTFS) and HP_TOOLS on sda3 (FAT32)
i restarted with the recovery cd 1 and went on with the operation and after it asks me to restart and dont touch any thing etc.. it gives me this as shown in the other picture
after restarting it load to complete installing the windows but it takes me here
When i insert Recovery cd 1 as requested it automatically eject the cd and appear the same window ( insert recovery cd 1 ) !!
Now i've seen alot of feedbacks on downloading win7 and using the product key on the backside..i actually dont know how to find the exact version for my laptob and i really want to get it back as it was!!! with the diveded working partitiones and the 4 cd's that i have!can i?
Hopefully you will find me a soultion
02-26-2014 07:57 AM
As far as I am aware you can't have another operating system on there when trying to use the recovery CDs. Not sure how Ubuntu would work with that. The recovery CDs to restore the PC to the way you had it when you first created them. I don't believe that partitioning the drive is going to help, it definitely won't bring by the HP Tools properly. If you try the recovery CDs on a freshly reformatted hard drive and it doesn't work then there is a problem with the CDs most likely. You can order more recovery CDs from HP but there would be charge. If you want to do the downloading Windows 7, I wouldn't be able to help you with that because technically it is illegal.
02-26-2014 08:37 AM
No sir im not talking about the illegal step.. im talking about using my product key on the backside of the laptob, i read it on two of the topics but i cant remember for who it was but i have the link of the win7 sp1 as iso file http://www.mydigitallife.info/official-windows-7-sp1-iso-from-digital-river/
There are no premium versions..and i dont know what version should i download!
About the recovery cd's you said if i can retry the recovery cd's with freshly formatted hard drive, can you tell me what i can do to do that step? do i use Gparted and create only one partition Ntfs?
I will buy now something to clean up the cd's from scratches or any thing..
02-26-2014 08:12 PM - edited 02-26-2014 08:17 PM
If Recovery Discs still fail_this is the version you need>>
Windows 7 Home Premium SP1-U ISO
English x64: X17-58997.iso
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