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09-08-2016 12:20 AM
It would be great if any one of you could kindly help me with your expertize.
The problem that i face is my Notebook suddenly goes slow i.e. the mouse pointer movement,browser window opening,clicks,scrolls,etc. Then there is a blue dump that appears and the system restarts.
I am not sure how i can attach the .dmp file. I can't open it with notepad/wordpad.
Request your Kind help!
09-08-2016 05:52 AM
You might find the free version download of this useful:
It will produce a report from the dump files identifying the drivers etc. causing the crash.
09-08-2016 06:41 AM
Thanks for your response. I got the small piece of s/w installed, but this is what it dug up:
On Thu 08-Sep-16 5:52:44 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\090816-16754-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x7FD00)
Bugcheck code: 0x9F (0x3, 0xFFFFFA800930E060, 0xFFFFF80000B9C518, 0xFFFFFA80097A1950)
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
I am not sure it could find out exact reason for the dump.
It would be great if any one of you could analyse the above report for a resolution of the issue.
Many Thanks to Karen once again!
09-09-2016 03:15 AM - edited 09-09-2016 03:27 AM
Yes..I have been going through them..but till now nothing +ve has emerged. I shall keep hunting for an exact solution through Google.
Any body else if you find something kindly let me know.