cancel
Showing results for 
Search instead for 
Did you mean: 
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
sellwithsam
New member
3 1 0 0
Message 1 of 4
351
Flag Post

Replaced sticky keyboard. Now laptop won't start. Power supply ok.

HP Recommended
HP Pavilion TouchSmart 14-b109
Microsoft Windows 8.1 (64-bit)

I spilled liquid into keyboard.  Computer continued to operated ok but keys were sticky.  Replaced keyboard with OEM new. 

 

Now laptop won't start.  Power supply ok.  Battery full.  

 

At power port, White light, then orange light for 10 seconds, then white light.

 

Power button won't light, won't start computer. 

 

Mother board looks ok.  All components cleaned and look ok.  

 

Just won't start.

 

 

0 Kudos
3 REPLIES 3
erico
Level 17
Level 17
47,950 42,190 4,642 12,403
Message 2 of 4
Flag Post
HP Recommended

Try a hard reset. See the folloinw document for the applicable steps.

http://support.hp.com/us-en/product/HP-Pavilion-14-Sleekbook/5355021/model/5438123/document/c0471847...




I am not an HP Employee.
0 Kudos
sellwithsam
Author
New member
3 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Thank you.

 

I cannot boot the computer.  The "start" button does not light up.

 

I have power to the laptop:  when power cord is plugged in, a white light, an orange light for about ten seconds, then a white light.

 

The removable battery is full, about 15 volts.

 

The "start" button does not light up.  I cannot start the computer.

 

Thanks,

 

Sam

0 Kudos
WAWood
Level 16
Level 16
30,467 30,374 2,775 6,709
Message 4 of 4
Flag Post
HP Recommended

@sellwithsam

 

Here are some tips on dealing with water damage: http://www.makeuseof.com/tag/you-just-spilled-water-or-coffee-on-your-laptop-heres-what-you-should-d...

However ... it's most likely that SOME damage was done, regardless of how quickly you turned off the laptop and what you did afterward.

The ONLY way to know for sure is to take or send it to an HP Service Center and pay a LOT of money for them to run full diagnostics on it, and after that, to disassemble it to repair or replace any damaged components.

And, if the motherboard is damaged, the cost of repair can easily exceed the cost of replacing the laptop -- because (as far as I know) water damage is NOT covered under the warranty.

Here is information on the Service Centers: http://support.hp.com/us-en/document/c00372730?jumpid=reg_r1002_usen_c-001_title_r0004

Good Luck

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
0 Kudos
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation