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Kamlem Honor Student
Honor Student
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HP Recommended

Replacement of Motherboard still under warranty

Hp pavilion 15-ab027TX
Microsoft Windows 8.1 (32-bit)
ISSUE WAS THAT- MY LAPTOP DIDN'T On/Start suddenly. So i took it to Hp authoresed service center here in Shillong. They told that they will have to keep the laptop, Check it and inform me within 2 or 3 days. But they didn't so i contacted them after 7 days and then they told me that the Laptop's Motherboard needs to be replaced and that they already ordered one from the company. But 15 days gone still no Contact from their side. I'm worried whether they r just fooling me round and round or Do Hp take This long time for The replacement. R they going to charge me even though its still under warranty? How to keep a check and be safe? Please help .. Tired of Hp
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Retired Duane_D
Retired
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HP Recommended

Replacement of Motherboard still under warranty

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
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