• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-14-2018 08:16 AM - edited ‎02-14-2018 08:37 AM

HP Recommended
Product: HP Zbook 15
Operating System: Microsoft Windows 7 (64-bit)

I need to reset the bios password on my HP Zbook 15.

Can you help me out please?

4 REPLIES 4

‎02-14-2018 08:30 AM

HP Recommended

@chneijens

 

When asked for the password just hit enter 3 times.

 

Post any code you receive.

 

REO

Was this reply helpful? Yes No

‎02-14-2018 08:37 AM

HP Recommended

Hi 

 

No codes are shown.

 

Just the message "System Locked. Press the power button to restart te system"

Was this reply helpful? Yes No

‎02-14-2018 08:59 AM

HP Recommended

@chneijens

 

For that model you will need to contact HP in your region and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.

 

Phone >> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

Chat >> https://support.hp.com/us-en/contact-hp

 

When talking to the HP rep ask them to escalate your service request.

 

REO

Was this reply helpful? Yes No

‎06-13-2019 01:35 AM

HP Recommended

I have the same problem. I phoned contact support, and i am told that they are no longer sending SMC.bin files, but replacing motherboard. Is that true? if so, it is very dissapointing.

Thanks

Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.