Reset hp stream 7. Asks for adim password or goes to bios update but nothing for reset to clear

[Mandy1506]

I was given this as a donation for my sighthound rescue and is passworded says admin or password needed,   Or I'd does bios utility update but I need to reset to factory settings... 

[DavidPK]

Hi,

At the password screen, hit enter 3 times and you should receive a 'halt code' - post back with this code.

Regards,

DP-K

[Mandy1506]

Hit enter now says. System disabled,    (51217567)

[DavidPK · Accepted solution]

Hi,

Reboot the notebook, type in 44175569 and hit enter.

Regards,

DP-K

[Mandy1506]

Now got to BitLocker.  Says enter recovery key to get going again

key I'd 975f2109

drive label PBTAB7 windows 26/02/2015

[DavidPK]

Hi,

Regarding the other issue, I can't help you with this, however see the Microsoft FAQs on the following link.

https://support.microsoft.com/en-gb/help/17133/windows-8-bitlocker-recovery-keys-frequently-asked-qu...

Regards,

DP-K

[tweeone2]

this is my halt code 71565335 plz help me

[Cheron-Z]

@tweeone2

According to the Community's Rules of Participation:

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region.