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sugarplumb Honor Student
Honor Student
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Reset laptop, now laptop isn't working

PLEASE HELP: A few days ago my laptop wasn't working very well. I was exploring my options and decided to reset it. I tried this and it told me there was an issue resetting it, so I tried resetting it again. Now the laptop will not fully turn on. It turns on and displays the hp logo then the screen goes blank. After a few minutes the hp logo displays again. All the function keys work but I can't find a solution. Could it just be the fan? Please help, my laptop is my life. The laptop is an HP Stream Model: 11-r010nr
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Professor
Professor
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Reset laptop, now laptop isn't working

Try holding the Esc key down while booting and the press F11 to run the system recovery.  If this does not work, you might have to boot from a recovery USB to restore the laptop.  If you did not create one, you can order one from HP.  If this has Windows 10 on it, you can also do a fresh install using the downloadable installation media from Microsoft.

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sugarplumb Honor Student
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Reset laptop, now laptop isn't working

I've tried that and it had not worked. I'll try that. How would I go about doing a fresh install?
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Professor
Professor
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Reset laptop, now laptop isn't working

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