This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended
Thank you for posting in the HP Support forum. Welcome !
As you probably know the recovery loads image from a recovery partition. The stuck at certain % is because most probably the recovery partition is corrupt.
Just to be on the safe side, please, also perform some basic hardware checks (test the HDD)
1. Shutdown the computer using the power button
2. Power it on.
2.1 As soon as you press the power-on button, immediately begin hitting the Esc button (like tap-tap-tap).
This should open a HP Startup Menu which may look similar to this one
3. Choose F2 to open System Diagnostics . Follow the on-screen instructions to perform System Test >> Quick test.
If there are no system checks/no quick tests, perform HDD and RAM check.
Let me know the test results. If the tests pass fine without issues, you will need to use HP supplied recovery media.
If you post your specifc full model and product number (p/n) as described >here< I might be able to provide you detailed instructions which recovery media you will need.
Looking forward to your update.
** Click on the button below to accept this advice as a solution if it helped you
** Don't hesitate to hit the THUMB-UP+ button below to say thanks or give like
HP Expert - volunteer - not employed by HP Inc. *** I express personal opinion only. *** Location: Europe ***
This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
Didn't find what you were looking for? Ask the community