I have the Envy laptop and recently upgraded the operating system to Windows 10. Unfortunately, I had problems running Sketchup 2015 as every time I opened the app it would just shut down. I decided I wanted to restore my computer to the factory setting when it had Windows 8 because I did not experience any issues prior to the update.
Everything seemed to be going well, it went through process the finally rebooted itself and now it is stuck on a screen displaying the following information:
A configuration change was requested to clear this computer TPM (Trusted Platform Module)
WARNING: Clearing erases information stored on the TPM. You will loose all created keys and access to data encrypted by these keys.
Press <VOL_UP> to clear the TPM Press <VOL_DOWN> to reject this request and continue
I do not use TPM so either option doesn't bother me. The problem is the screen will not accept any of these commands. The whole process is now frozen awaiting a response. I tried shutting down the computer but it simply brings this screen up every time.
can someone tell why and what to do about it so I can restore the system to factory settings.
While Microsoft tells you that there is no risk in the Win10 Upgrade, because they let you believe that you can always revert back to your original OS and setup within 30 days, the ugly fact of the matter is that the Win10 GoBack function has proven to be unreliable -- and when it fails, it can leave machines in a corrupted state -- which doesn't always happen, but it does happen often enough to be a problem and you won't get any warning in advance that it is going to trash your PC!
This means that RESET no longer works on your laptop due to your doing the Win10 Upgrade.
To actually restore your PC to its original condition, you need something known as HP Recovery Media.
HP Recovery Media is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities. In some cases, you may be able to order a USB stick instead of disks. You have to order these from HP; they can not be downloaded.
Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click "Update". If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the "+" symbol to expand that entry and click on Order Media for details.
Or, if you prefer, you can do the same by contacting HP Customer Service: