Note on archived topics.
10-04-2016 02:36 PM
I am trying to reset my laptop back to the original windows 7 it came with from Windows 10. I went on the Microsoft website and even though I have the product / license key they told me that as this came pre installed on my equipment I needed to contact the manufacturer. I have looked and looked on the HP website and I cannot find anything to help me and I do not see why I have to purchase another copy of Windows 7. My laptop doesn't even revert to factory setting as I have tried this several times and I am still stuck with Windows 10.
The laptop is my standby as I have a new one but I can't get my old Lexmark printer to work in Windows 10 but it worked fine in Windows 7 so I want to have my older laptop reverted back to windows 7, my new one came with windows 10 as it's only 5 months old.
Any help to get Windows 7 back on my laptop would be appreciated and I would have thought that HP would and should be able to help.
10-04-2016 06:45 PM
Allow me to welcome you to the HP forums!
While Microsoft tells you that there is no risk in the Win10 Upgrade, because they let you believe that you can always revert back to your original OS and setup within 30 days, the ugly fact of the matter is that the Win10 GoBack function has proven to be unreliable -- and when it fails, it can leave machines in a corrupted state -- which doesn't always happen, but it does happen often enough to be a problem and you won't get any warning in advance that it is going to trash your PC!
If that is not bad enough, the Win10 Upgrade is know, in some cases, to corrupt the Recovery partition stored there by the OEM that built the original machine. This pretty much guarantees that no HP Recovery is going to work: http://h30434.www3.hp.com/t5/Desktop-Video-Display-and-Touch/HP-Recovery-Manager-Blocked-After-Windo...
This means that you WILL have to acquire HP Recovery Media to go back to Win7 because the Win10 Upgrade trashed the recovery information on your PC.
This is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities. In some cases, you may be able to order a USB stick instead of disks. You have to order these from HP; they can not be downloaded.
You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers
Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click "Update". If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the "+" symbol to expand that entry and click on Order Media for details.
Or, if you prefer, you can do the same by contacting HP Customer Service:
If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!
If you have trouble finding a phone number, then try: 1 (800) 474-6836
If HP no longer provides Recovery Media for your model, a couple of other sites you can check are: http://www.computersurgeons.com/ and http://www.restoredisks.com/
***Please mark Accept As Solution if my post solved your problem***
I am a volunteer and I do not work for, nor represent, HP