cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
Highlighted
New member
1 0 0 0
Message 1 of 2
373
Flag Post

Screen Randomly Goes Black/Freezes

HP Recommended
Pavilion Notebook
Microsoft Windows 10 (64-bit)

Brand New Laptop- bought Dec. 2015 - Screen Randomly Goes Black/Freezes while working on it? Does it when plugged in and also when not plugged in. Coolsense is on, computer is not hot. I turned my sleep settings to NEVER to see if that helps, but it shouldn't sleep unless it is not being used, correct?...not in the middle of typing!

Please help stop this nonsense. I am forced to restart when it does this and I lose my work. 

Thanks!

JMVH28

0 Kudos
1 REPLY 1
Highlighted
Retired
Retired
3,798 3,735 201 435
Message 2 of 2
Flag Post
HP Recommended

Hi there @JMVH28,

Welcome to the HP Support Forums! It is a great place to find the help you need, from other users, HP experts, and other support personnel. I understand you are having an issue with the computer rondomly freezing. I will be glad to help you.


Please post the full product number of your computer. See the following, if you need help with that information.
How Do I Find My Model Number or Product Number?

Please get back to me and I will do all I can to help.

 

Tardis40
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!
0 Kudos
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation