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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-24-2016 12:01 AM

HP Recommended
Product: Elitebook 850 G3
Operating System: Microsoft Windows 7 (64-bit)

We have a lot of problems with our HP 840 and 850 G3 notebooks in combination with HP 2013 slim docking station and external displays connected.

 

For some reason the external displays start turning off (screen goes black) and back on at random.  Displays are connected to the docking via display port or VGA.

 

We have already installed the latest drivers, bios, firmware for the laptop docking and displays.

 

This happens on about 30% of the devices. At the current we have about 500 these devices.

 

Is someone else having these problems?

6 REPLIES 6

‎08-25-2016 03:19 PM

HP Recommended

A BIOS update is available now, 1.10, which should fix this problem - sp76966

I work for HP. However, all opinions and comments are my own.
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‎08-25-2016 04:45 PM

HP Recommended
We have updateted the bios with both the pre production release and the finale release of the 1.10 bios. This dous not fix the problem.
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‎08-26-2016 05:58 AM

HP Recommended

did you also update the dock fimrware to 2.30? this would affect monitors connected via displayport

 

http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=7815295&swItemId=ob_165723_1&swEnvOid=406...

I work for HP. However, all opinions and comments are my own.
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‎09-07-2016 01:09 AM

HP Recommended

hello

 

yes we did update the docking with "UpdateTool_hp_Ver2_30_000.exe" but the problem keeps going on.

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‎09-07-2016 04:23 PM

HP Recommended

Maxing the video memory setting in BIOS seems to have helped in one case for me.

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‎09-09-2016 01:42 PM

HP Recommended

We have done that, and are still waiting for user feedback.  I wil post a reply later on

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