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TheFunnyFace
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Screws under the drive

HP Recommended
pavilion 15-p009ng
Microsoft Windows 10 (64-bit)

Hi.

I wanted to clear the space under my keys for a better temperature handeling.

For that I tried to open/remove the keyboard, but the 3 screws under the drive are not moving.

Do I have to remove these 3 flat screws or are they just glued or "decoration"?

 

Thanks for all help.

TheFunnyFace

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The_Fossette
HP Support Agent
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Message 2 of 4
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Hi @TheFunnyFace

 

Welcome to the HP Forums!

 

Thank you for posting your query in this forum, it's a great place to find answers.

 

I reviewed your post and I understand that you want to know how to remove the keyboard on your computer.

 

Don’t worry, we will work together to resolve this issue and It’s my pleasure to assist you in this regard.

 

Please refer to the below service manual (Page 86) for the computer to remove the keyboard.

 

http://hp.care/2nZvW9v

 

Hope that answers your question and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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TheFunnyFace
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Message 3 of 4
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I know wherw they are, but they are not moving.
I tried it with some more power but nothing worked.
Like they are glued.
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Riddle_Decipher
HP Support Agent
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Message 4 of 4
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@TheFunnyFace

It looks like you were interacting with @The_Fossette, but he is out for the day & I'll be glad to help you out, 

I'm the Riddle_Decipher & I'm at your service. 

 

I reviewed your post and your conversation with the tech,

And I must let you know that this could be a hardware malfunction if it doesn't move and feels like it's glued in,

 

Please Contact HP to set up a repair/replacement of your device:

 

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

 

They will be happy to assist you immediately. 

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

Riddle_Decipher
I am an HP Employee

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