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Geno_01
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Message 1 of 2
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Security Measures To Recover A Stolen Laptop

HP Recommended
Microsoft Windows 8 (32-bit)

What procedures can I follow in order to recover, trace or to retrieve or wipe out all my personal information that is on the laptop that has been stolen?

 

Please assist or advise urgently.

 

Best Regards  

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GBL84
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HP Recommended

Hello @Geno_01,

 

 

Sorry to know !!!

 

This is only a community forum staffed by volunteers and we can do nothing to track or recover missing property.

 

What I recommend is the following:

 

1) Contact HP Customer Support, tell them about the stolen laptop, and get a case number

 

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

 

NOTE: After you get through, stay on the line until you are finally able to talk to someone -- it can take a while!

 

2) Contact the local law enforcement authorities about the theft -- provide them all the information they need and show them proof of ownership.  You will most likely need to this to have then return the laptop to you if they find it

 

3) When the laptop is returned, contact Absolute Software to see about getting Lojack for Laptops for it.  That enables you to report a stolen laptop and then locate it, once it is then connected to the Internet.

 

 

 

Hope this helps, for any further queries reply to the post and feel free to join us again !!

 

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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

I am not an HP Employee 

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