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TanmoySarkar Student
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Service Failure: Absurd Stance on Waranty Inadmissibility, Poor Porcess & Gaps

Case ID number[Personal Information Removed].
Product description: HP Pavilion Ultrabook 14-b003tx
Product number: C0P30PA
Serial number:[Personal Information Removed]
Problem description: IN/ONS/MF/Standard (3BD)/CSR/HP Pavilion Ultrabook 14-b003TX ALL/ Adapter issue

 

My adapter broke within 7-8 months under 'nomal usage'. Such is the stiffness at the power-delivery end, coupled with the moulded/joined parts. How on earth it is moulded and not one singular thing? I have 7 year old adapters lying in my house that were properly designed. 

 

I sought my second 'escalation' for a resolution on the warranty. That's after I am getting a judgement that warranty is not applicable, because you damaged it. Who else will do that? It's my laptop right?

I am also 'hearing' you have paid and collected the new one, and hence that's it. Someone should read my feedback on the forms I signed for the 'visiting engineer'.

 

1. Can someone tell me why I am not getting an escalation? The last mail on that is lying in Bangalore.

2. Can someone tell me, how the case is "closed" until I have not withdrawn my escalation request?

3. Can someone tell me, why a damaged item under normal usage will not be covered under waranty. Where in the waranty doc it that written?

4. Can someone tell me, why the replaced part costsed 30%+ than what was sought from HP World? Why the HP Service side charged me more than what was availble at HP Sales side?

5. Can someone tell me, why HP Service is not available at the last mile. Ultimately it was Redington who did the actual service and delivery.

6. Can someone tell me, why 1800-11-22-67 never works? That's the first example I had experienced, and was actually thinking all is not going to be well. From the timing of email contacts (just at end of the day when nothing else could be done for the day), to no adapter but a visit by a person, to no waranty, to higher price, to no response to escalation, to arbitrary closure...what shall we talk about?
7. If Service is the issue at HP India, and that this case is just going on, I am wondering this case should no longer be dealt by HP Service Management Team, but HP Top Management Team. Isn't it?

8. Check the product issue. Compare the moulded area with others. If that weakness wasn't there this whole case wouldn't have been there.

 

 

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Retired OrnahP
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Service Failure: Absurd Stance on Waranty Inadmissibility, Poor Porcess & Gaps


I have forwarded your post to the right people for their review. You should hear back from someone shortly via Private Message on this forum.


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OrnahP
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