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04-18-2017 05:41 AM
I recently got this computer & it came with windows 7. In the unsuccessful plight of getting windows 10, i must have done a couple things i shouldnt have (the only option i had was to restore to factory default). Now i cant download or install any softwares (itunes, autocad, revit), the fingerprint login cant be found and i still havent upgraded the OS.
04-18-2017 06:57 AM
Mine came with windows 7 drives and apps and windows 10 drives and apps. i got an external drive to run the windows 10 drives and apps, but it wasnt successful. After some time the system refused to boot, taking me to a black screen saying únable to boot file, press f2.
That was when i restored it to factory default
04-18-2017 07:00 AM
I might do a clean install of Windows 10 Pro from a thumb drive made from the Microsoft Media Creation Tool, then once you get a bare metal Windows 10 on it run the driver and app disk from within Windows 10. That is how I wound up getting Windows 10 on mine after it came from the factory with Windows 7. Windows 10 install at some point has trouble with usb DVD drives but will work with a usb thumb drive for some reason.