10-18-2016 09:31 AM
When I turned on my HP Envy 15t laptop yesterday several keys stopped working. They appear to be randomly placed around the keyboard: N, B, Caps lock, delete and a few others. I've tried several fixes that I have found on this forum but nothing has worked thus far. I now have an external keyboard hooked up and it works fine, but that kind of defeats the purpose of a laptop. Any other suggestions?
I'm definitely at the point of accepting that it's probably a hardware issue and my keyboard is on the way out. If so anyone know what I need to buy for a replacement? My warranty expired last month, of course.
Thanks for any help you can give me.
10-19-2016 01:27 PM
Hi! @solcoop, Welcome to HP forums
I understand some of the keys on the keyboard has stopped working on your laptop.
Since you have already diagnosed by connecting an external keyboard.
It is a hardware issue and you have to replace the keyboard to get it fixed.
Please find part number for the keyboard.
Keyboard For use on all computer models in the United States 720244-001
Please refer maintenance and service guide for more information: http://hp.care/2evQeGA
Hope to hear from you soon!
I am an HP Employee
10-19-2016 02:00 PM
Thanks for the help, but I have another question. The maintenance and service guide you linked doesn't appear to be the correct one for my computer, because there is no external battery on my computer. My model number is 15t-ae000 and when I search for the maintenance guide for this model it appears to have very straightforward instructions for replacing everything inside the computer except the keyboard. Has anyone replaced a keyboard in this model before? Do I need to take everything out in order to access the keyboard?
10-19-2016 02:22 PM
@solcoop, thanks for the response.
Since I did not have the right product model number.
I gave you generic maintenance and service guide for envy 15 laptop.
And since you have found the right service guide for your laptop.
Even I don't see an option to replace the keyboard. But you can refer to video instructions to replace keyboard using the link below.
Select- Product category, Product family, and Product series accordingly.
Hope this helps!
I am an HP Employee