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Posts: 33
Member Since: ‎07-05-2013
Message 1 of 2 (186 Views)

SimplePass Problem

I recently did System Recovery on Envy dv6, C8B37UAR#ABA runing on Window 8 64-bit and after that SimplePass works on Windows Logon correctly but not on Websites, ie it does not prompt to save Password on websites as it used to be. To quote correctly ' Do you want simplepass to remember this Password for this site'  Please I need your help badly.

Thank you.

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Posts: 16,009
Member Since: ‎04-14-2009
Message 2 of 2 (166 Views)

Re: SimplePass Problem




Welcome to the HP Forum.


If you are using the version of the HP SimplePass program from the Recovery (, you need to update it to the latest in Series 6: version


Your fingerprint driver version is likely fine.


See the Update instructions in this Guide:

Open the file > Click on Download > Click “Open in Adobe Reader”

Simple Instructions to Upgrade HP SimplePass



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