Smart hard disk error hard disk 1 (301)

Laneann · ‎07-14-2016

My computer starts up to a black screen displaying smart hard disk error hard disk 1 (301), f2 system diagnostics enter continue start up. Run diagnostics hard drive failed with an error code. Tried to reset bios start up no luck, tried to do the recovery it says pic need to be repaired and won't let me go any further. I lost my recovery discs when I moved into my new house. Help

banhien · ‎07-14-2016

Hi,

Please contact HP using the following information to order a new set

http://support.hp.com/us-en/document/bph07143

HP may charge you (out of warranty) around $36 for P&H.

Regards.

BH
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Laneann · ‎07-14-2016

Is there a way I can make a recovery image? I

Laneann · ‎07-18-2016

I received my recovery usb followed the steps and once I hit usb boot, it goes to a blank screen and stays there. So what do I do?

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