Note on archived topics.
06-02-2016 12:28 AM
I have problem in my keyboard , i was playing one day and i turned off the pc and i opened it the next day and i found that some letters doesn`t work and they are (6,7,y,u,h,j,n,m) so help me to solve it and my pc is hp Pavilion g6 so help me
06-03-2016 08:20 AM
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I read your post about the keyboard issue, and wanted to assist you! I understand that a row of keys are not working.
To start, can you provide me with the Product Number and Operating System of the notebook? Here is a link you can use that will help you find your Model and Product Number:
HP Customer Support - Products
Which Windows operating system am I running?
In the meantime, did you install any updates recently? Have you tried performing a System Restore, to set the notebook back to its previous working state? In the meantime try reviewing the following document that is related to the Operating System:
Please let me know if this information helps you resolve the issue by marking this post as "Accept as Solution", this will help others easily find the information they may be looking for. Also, clicking the Thumbs up below is a great way to say thanks!
Have a great weekend!
06-03-2016 11:03 AM - edited 06-03-2016 11:07 AM
That is no problem!
Before performing a System Recovery, to put the notebook back to its factory settings. Try testing the hardware, using the UEFI Components Test. You can use the documents below to assist you:
Please let me know the results.
06-07-2016 08:16 AM
Thank you for the information!
Try using a different browser. I just tested the links, and the seem to work fine for me.
06-07-2016 09:22 AM
06-07-2016 09:29 AM