Create an account on the HP Community to personalize your profile and ask a question
07-20-2015 01:38 PM
I think I'm being stupid but maybe not.
I plug an hdmi cable into the port of the x360 and windows does not see the dell monitor that is plugged in and working with another computer.
I tried rebooting and clicked 'detect' in the display properties but it doesn't see it.
What am I doing wrong?
07-22-2015 10:52 AM - last edited on 03-15-2017 12:48 PM by OscarFuentes
Hi @eclas ,
Thank you for visiting the HP Forums! A great place where you can find solutions for your issues, with help from the community!
I came across your post about the Notebook, and wanted to assist you! I have looked into your issue about your HP Spectre X360 Notebook and issues with a HDMI cable connection. Here is a general document on troubleshooting issues with the HDMI connection.
With the HDMI cable connected have you restarted the Notebook?
Have you tried a different cable?
Hope this is helpful.
08-27-2015 09:46 AM - edited 08-27-2015 09:48 AM
I have the same issue. I tried with different HDMI cables. The laptop doesnt recognize the external monitor. Do you have a solution for this? I have tried with multiple monitors (Samsung and Dell) with same results.
08-27-2015 09:51 AM
Have you tried going to the troubleshooting in my post above?
I would be happy to assist if needed as there are many models of HP Notebooks, I would need the model number.
How Do I Find My Model Number or Product Number?
Please respond with which Operating System you are running:
Which Windows Operating System am I running?
Please let me know.
01-08-2017 02:58 AM
Hi, I am having the same problem. I m using a Dell monitor and a HP Spectre x360 Convertible 13 with an HDMI to VGA but the laptop will not detect the other monitor. The cable works fine and the monitor with a different laptop.
I have used the HP support assistant and all is up to date.
I have also removed McAfee.
Still no joy.
Any help much appreciated.
01-08-2017 04:25 PM
Thanks for reaching out to us on HP Support Forums. 🙂 I came across your post and would like to help.
I understand that you have an HP Spectre x360 laptop and when you connect an external monitor using an HDMI to VGA converter there is no display on the external monitor. You have checked that the cable works fine and the monitor with a different laptop. I appreciate the steps you have performed and have certainly done a good job.
- I suggest you to check if there are any drivers that need to be installed for the HDMI to VGA converter. Sometimes, there are drivers that need to be installed from the manufacturer to make the converters work.
- I would need the exact model no. of your HP Spectre x360 laptop. This link will help you to locate the model no: http://hp.care/2bygf7l.
- I suggest you to go through the steps from this link and check if it helps to get a display on the external monitor: http://hp.care/2eJKuqt
I'm always here to assist. Let me know. Thanks again! 🙂
01-09-2017 04:14 PM
Thanks for the information. 🙂
Your laptop should already have the drivers preinstalled for the hardware that came with it. But for the HDMI to VGA converter you need to check with its manufacturer if there is any driver available for it. If you could let me know the make and model of the HDMI to VGA converter then I could try searching it for you.
Let me know. Thanks again! 🙂
01-10-2017 12:14 PM
Thanks for the information. 🙂
I did some research and could not locate any drivers for this HDMI to VGA cable.
However, what I found was that the HDMI to VGA cable is designed to connect and transfer (NOT CONVERT) signals from HDMI port to VGA port. This cable functions as a signal transmitter, but not a signal converter. As HDMI carries digital signals while VGA carries analog signals. In order for these two formats of signal to communicate with each other, both input and output devices need to support the signal conversion function (code and decode).
If you could check with the manufacturer is there is any other way to make this cable work or any drivers if they could provide than that might help. Let me know what happens. Thanks again! 🙂