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Honor Student
Posts: 4
Member Since: ‎06-30-2016
Message 1 of 4 (307 Views)

Spectre x360 Hot Charger !!!!!

Product Name: Spectre x360

Hi!

I'm just experiencing some issues with my recently bought laptop. It is probably nearly 2 months old, and this is happening as I type this. 

 

I am charging my laptop and it's been, say 30 minutes since charging and the charger is really hot! It's keeping me warm in this cold winter I could say. 

 

Is there something wrong with it? Should I unplug even though it's charged up to 85% ... I have a feeling it's dangerous.

 

If anyone has any advice, please let me now! 

 

Much appreciated,

Sam

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Retired
Posts: 3,798
Member Since: ‎12-08-2015
Message 2 of 4 (289 Views)

Re: Spectre x360 Hot Charger !!!!!

Hi @sammiie43,

Thanks for becoming a member of the HP Support Forums. I understand you are having an issue with the charge getting hot. I will be glad to help you.


Please post the full product number and operating system in use on your computer. See the following, if you need help with that information.
How Do I Find My Model Number or Product Number?
Is the Windows Version on My Computer 32-bit or 64-bit?

Please get back to me with above information, so I can help you better.

 

Tardis40
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!
Honor Student
Posts: 4
Member Since: ‎06-30-2016
Message 3 of 4 (273 Views)

Re: Spectre x360 Hot Charger !!!!!

Hi there!

Thank you for your reply.

If I found it correctly, the model number is P6M12PA#ABG HP Spectre x360 Convertible. My laptop is operating on Windows 10 Home 64-bit

Hope to hear from you soon!
Sam
Retired
Posts: 3,798
Member Since: ‎12-08-2015
Message 4 of 4 (266 Views)

Re: Spectre x360 Hot Charger !!!!!

Hi @sammiie43,

 

Thanks for getting back to me.

 

The transformer will get warm when running the computer and the battery is being changed  at the same time.

 

If you fell it is getting too hot,  please use the following http://www.hp.com/contacthp and create a case for your issue and contact HP. If you live outside the US/Canada, please click the link below to get the contact information for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

Please keep me informed of how things went. 

If you require further assistance, let me know and I will gladly do all I can to help you.

Please let me know if this resolves the issue by marking this post as "Accept as Solution".
To simply say thanks, click the Thumbs up below! :)

 

Thanks.

Tardis40
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!
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