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NJT1 Honor Student
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HP Recommended

Spectre x360 Notebook will not accept power from charge.

Spectre x360
Microsoft Windows 10 (64-bit)

Spectre x 360 worked fine on battery (until it was depleted) but will not accept power from charger. Charger is fine because works on friend's Spectre x 360.  Computer is a few months beyond warranty.

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Regents Professor
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HP Recommended

Spectre x360 Notebook will not accept power from charge.

Dear Customer,

 

Troubleshoot the power supply

To verify that the AC power supply is functioning properly, follow the steps below.

  1. Plug the AC adapter directly into a functioning wall outlet, and plug connector into the computer. Do not plug into a power strip, surge protector or secondary power source.

  2. Verify the following operation and take the appropriate action:

    • Verify that all power cord connections are secure.

      If the AC adapter connection to the notebook is loose, the connector may be damaged and require repair. Contact HP service and support for further assistance.

    • Verify that the power button or power LED is lit when the computer is on.

      Depending on the model, the battery indicator LED (also called the power LED) may be white, green, or amber when AC adapter is connected and is providing power to the notebook.

    • Verify that an LED on the AC power supply adapter is lit when plugged into an AC wall outlet.

      Some AC power adapters do not have an LED. In this case, if you have another AC power supply try connecting it to the PC and to an AC wall outlet.

    • Verify that the AC power supply adapter is the correct type.

      Older adapters were rated at 60 watts, but newer notebooks require AC adapters with 90 or 130 watts of power.

    The notebook was shipped with the correct AC adapter, however some people have multiple adapters and mistakenly connect the wrong power supply.

    If you needed to purchase a replacement AC power supply, be sure you use the notebook model number and check for the correct AC adapter part number at the HP Parts Store . You will also need to have the model number if you speak with HP Customer Service.

     

 

Troubleshoot the System Board

If you've verified that the AC power functions properly, troubleshoot the PC's system board by following the steps below.

  1. Remove the battery, and keep the notebook connected to AC power.

  2. Press and release the Power button to start the computer.

    • If the notebook PC powers on , then the AC adapter and system board are functioning properly. Go toTroubleshoot the battery .

    • If the Power LED is off , then the AC power adapter may need to be replaced. Contact HP Service and Support for further assistance.

    • If the power LED is on , but the notebook PC does not power on, then the notebook PC needs to be repaired. Contact HP Service and Support for further assistance.

  3. Shut down Windows by selecting Shut Down from the Start Menu.

 

Troubleshoot the battery

If you have verified the AC power supply and system board are functioning correctly, troubleshoot the battery by following the steps below.

  1. Insert the battery into the battery compartment on the bottom of the notebook PC.

  2. Connect the AC power supply and allow the battery to charge for 15 to 30 minutes.

    NOTE: The power LED, located near the power icon (displayed as a lightening bolt on most PCs) , should glow while the battery is charging.
  3. Unplug the AC power adapter cord from the notebook PC.

  4. Press and release the Power button to start the computer using only the battery as the power source.

    • If the PC does not power on, then the battery needs to be replaced. Contact HP service and support for further assistance.

    • If the notebook PC does power on, the battery is functioning, however you should run the HP Battery Check utility to evaluate the battery's health.

      NOTE: If you have purchased a second battery for your notebook PC or you have access to an identical battery, you can also check the battery by inserting the second battery into the PC and performing theTroubleshoot the battery steps again.
       
       
       

       

      Hope this helps, for any further queries reply to the post and feel free to join us again

       

       **Click the White Thumbs Up Button on the right to say Thanks**

      Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

       

      Thank You,

      GBL84

      I am not an HP Employee

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NJT1 Honor Student
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Spectre x360 Notebook will not accept power from charge.

AC power supply is functioning properly (the AC power adaptor works to get power to an identical computer)  but the non-functioning computer will not recognize power coming in an ANY way. If I remove the battery I cannot power on the computer even though it is connected to a functioning AC power supply/adaptor. Could this be a problem with the AC adapter connection to the notebook?

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Regents Professor
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HP Recommended

Spectre x360 Notebook will not accept power from charge.

Hello,

 

Thank you for trying the recommended steps.

 

The Power Port/Charging Port on the Laptop seems not working. That is integrated on the System Board.

Hence System Board has be replaced to fix the issue.

 

 

Hope this helps, for any further queries reply to the post and feel free to join us again

 

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

I am not an HP Employee

 

 

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Intern
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HP Recommended

Spectre x360 Notebook will not accept power from charge.

NJT1,

 

I have a Spectre x360 Convertible and the exact thing to described happened to me two days ago.  I'm a few months beyond the warranty period as well.  I opened the back and immediated smelled and saw the short in the system board.  If you search this forum you'll find these boards failing over and over in the 12-18 month ownership range.  We're all trying to get HP to stand behind their name and correct this apparent design flaw, but I haven't read a satisfied resolution yet.  I'm still hoping they get on the ball, because that was way too much to pay for a top-of-the-line product to have it fail so quickly.

 

If it is your motherboard, they are fiendishly expensive, and there was a backlog of orders for them from HP the last time I checked.  That suggests there are a lot of these failing out there.  

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