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Top Student
Posts: 5
Member Since: ‎05-25-2016
Message 1 of 2 (147 Views)

Spectre x360 Overheat Issue

Product Name: Spectre x360 13-4108na
Operating System: Microsoft Windows 10 (64-bit)

I received a Spectre x360 about a week ago now, and have noticed that under even light use (only 2-4 chrome tabs open) the bottom of the laptop gets hot and under moderate stress (watching a 1080p YouTube video) the bottom gets practically untouchably hot. I had heard that it got "warm" under medium use, but this seems a bit unusual, especially for a "premium" laptop. 

 

I've looked around on the forums to see if there's something I can rectify, so have tried updating the BIOS to no avail. I also doubt there is any dust clogging the fans, considering the issue has been occurring since day 1.

 

Is there anything else I could try without having to open it up, such as a way to make the fan kick in sooner, as I'd hate to send back what is otherwise an excellent laptop.

Retired
Posts: 2,785
Member Since: ‎06-08-2015
Message 2 of 2 (124 Views)

Re: Spectre x360 Overheat Issue

[ Edited ]

Hi @ig2611,

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.
If you are unfamiliar with how the Forum's private message capability works, this post has instructions.

SDJL
I work on behalf of HP


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