cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
Highlighted
New member
2 1 0 0
Message 1 of 4
459
Flag Post

Spectre x360 (product : L0B48EA) Burning smell at the back cover and power socket

HP Recommended
Spectre X360 product : L0B48EA
Microsoft Windows 10 (64-bit)

Hello! I do hope you can help me with my spectre x360. It suddenly shut down while I was using it and it didn't start up ever since. I tried to hard reset it but eventually there was a burning smell located at the back cover of the unit and in the power socket. 

 

What should I do with this issue? I would greatly appreciate any comments and suggestions. Thank you! 

0 Kudos
3 REPLIES 3
Highlighted
Retired
Retired
8,250 7,081 142 476
Message 2 of 4
Flag Post
HP Recommended

@b006

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

I work on behalf of HP
0 Kudos
Highlighted
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Thank you Danny! I have received a private message and gave a more detailed info to Jeff. Again, thank you for the quick action.

0 Kudos
Highlighted
Level 4
81 79 5 37
Message 4 of 4
Flag Post
HP Recommended
@b006, is your laptop still under warranty or do you have an older model? There are a number of us posting about similar issues here (http://h30434.www3.hp.com/t5/Notebook-Boot-and-Lockup/HP-spectre-x360-13-4005dx-will-not-turn-on/m-p...).

If your device is out of warranty and you are willing to open it up, it would be interesting to find out where and why the burning smell originated. Some of us who have been burned (pun intended) by HP's design faults in the past would like to be able to prevent the same failures occurring again.

Thanks
0 Kudos
This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation