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balutacris Student
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Notebook PC 13 Energy Stream
Microsoft Windows XP
I had a customer spill a drink on my laptop yesterday. It seems like it still works, but some keyboard buttons don't work. Where can I take it? What can I do to replace anything that needs replacing?
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@balutacris

 

Hello;

Allow me to welcome you to the HP forums!

 

Here are some tips on dealing with water damage: http://www.makeuseof.com/tag/you-just-spilled-water-or-coffee-on-your-laptop-heres-what-you-should-d...

However ... it's most likely that SOME damage was done, regardless of how quickly you turned off the laptop and what you did afterward.

The ONLY way to know for sure is to take or send it to an HP Service Center and pay a LOT of money for them to run full diagnostics on it, and after that, to disassemble it to repair or replace any damaged components.

And, if the motherboard is damaged, the cost of repair can easily exceed the cost of replacing the laptop -- because (as far as I know) water damage is NOT covered under the warranty.

Here is information on the Service Centers: http://support.hp.com/us-en/document/c00372730?jumpid=reg_r1002_usen_c-001_title_r0004

Good Luck

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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