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Kristen84 Honor Student
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Stream Notebook Will Not Charge

HP Stream 13-c00
Microsoft Windows 8 (32-bit)

I attempted to contact HP is regard to the issue that I am experiencing, but cannot as my warranty expired on 6/22/16.  I'm hoping someone e here can provide insight.  When I turned my Stream on this afternoon, it wouldn't boot.  Odd, since it was fully charged last night, so I went ahead and plugged it in.  Upon doing so, I encountered a black screen stating my internal battery was nearly at capacity.  What precisely does that mean?  I am able to use the notebook as long as I keep it plugged in.  Also, while plugged in I receive a message stating that it's connected to a power source and the battery is not charging.  The moment I unplug it, it shuts down.

 

I'm more than upset in regard to this new and unwanted development.  The notebook is only 15 months old.  Is there any way to salvage it or am I looking at buying a new one?  I've always used HP desktops,laptops, and notebooks; now I will never purchase one again.

 

Has anyone else experienced this issue?

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Associate Professor Associate Professor
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Message 2 of 5
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Stream Notebook Will Not Charge

When you hover the mouse cursor to the battery icon? What does it say? Plug in not charging? If yes then follow the steps here

http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/windows-10-update-prevents-batt...

 

Cheers!

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Kristen84 Honor Student
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Stream Notebook Will Not Charge

Yes, that's what it says.  The link you provided though is for Windows 10 and I have 8.  Is the information provided in that post relevant to me despite the difference in Windows versions?  Sorry, I'm not exactly a computer expert. 

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Associate Professor Associate Professor
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Stream Notebook Will Not Charge


Kristen84 wrote:

Yes, that's what it says.  The link you provided though is for Windows 10 and I have 8.  Is the information provided in that post relevant to me despite the difference in Windows versions?  Sorry, I'm not exactly a computer expert. 


The fix should work Both Windows 8, 8.1 and Windows 10 again IF you are getting Plug in not charging.

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Professor
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Message 5 of 5
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Stream Notebook Will Not Charge

If you press F2 while powering up, it will enter the diagnostic utility and there is a component test for the battery. 

 

If the battery is defective, there are replacements available, it would require some disassembly to access it.

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