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BiggestDawg Student
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Stream notebook PC 13 factory reset fails

Stream Notebook PC 13
Microsoft Windows 10 (64-bit)
The factory reset fails at 62% with the message that says nothing more than there was a problem resetting your PC. It is a Model 13-c11Mr I have tried different ways to reset with the same result each time. Any other suggestions?
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Intern
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Stream notebook PC 13 factory reset fails

Try to make a clean install of the operating system.

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Professor
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Stream notebook PC 13 factory reset fails

Try entering the recovery mode by pressing F11 while powering up.  If this is not working, you can order the recovery media from HP or you can do a fresh install of Windows 10, instructions are here.

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