Stuck in Restarting mode

[lamo668]

I just my notebook back from repair with HP. Everything was working fine, I installed Windows 10. After that I found I could not the use the touch pad so I called in for tech support. The tech needed access to my notebook so I allowed her to remote access it. She said something about BIOS reboot. Now my notebook is stuck in restarting mode and will not allow me to power off it just keeps running. It has been on all night and it will not go off. I cannot take the battery out because its a sealed unit. What can I do to shut it down and reboot the system.

[SDF15]

Hello @lamo668,

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.

If you are unfamiliar with how the Forum's private message capability works,
this post has instructions.

Please let me know if this information helps you resolve the issue by marking this post as  "Accept as Solution" , this will help others easily find the information they may be looking for.  Also, clicking the Thumbs up below is a great way to say thanks!

Have a great weekend!