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topzias Tutor
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Synaptics Touchpad not working

hp envy m6 1254eo
Microsoft Windows 8 (64-bit)

Hi. My touchpad  is not working. I tried all uninstall and reinstall the driver but doesnt work. I hope you guys can help me.

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Synaptics Touchpad not working

Hi,

 

You could try the following.

 

Hold down the Windows key and press R

 

Into the Run window, type devmgmt.msc and hit enter.

 

In Device Manager, expand Mice and other pointing devices.  Right click the Synaptics device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall.

 

When this has completed, shutdown the notebook and then disconnect any peripherals ( ie usb mouse etc ).

 

Unplug the AC Adapter and then remove the battery.  Hold down the Power button for 30 seconds.  Re-insert the battery and plug in the AC Adapter.

 

Tap away at the esc key as you start the notebook to launch the Start-up Menu and then select f10 to enter the bios menu.  Press f9 to load the defaults ( this is sometimes f5, but the menu at the bottom will show the correct key ), use the arrow keys to select 'Yes' and hit enter.  Press f10 to save the setting and again use the arrow keys to select 'Yes' and hit enter.

 

Let windows fully load and see if you have basic touchpad functionality - if you do, download and install the Synaptics driver below.

 

http://ftp.hp.com/pub/softpaq/sp58501-59000/sp58572.exe

 

When this installation has completed, restart the notebook again.

 

Regards,

 

DP-K

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topzias Tutor
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Synaptics Touchpad not working


@DavidPK wrote:

Hi,

 

You could try the following.

 

Hold down the Windows key and press R

 

Into the Run window, type devmgmt.msc and hit enter.

 

In Device Manager, expand Mice and other pointing devices.  Right click the Synaptics device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall.

 

When this has completed, shutdown the notebook and then disconnect any peripherals ( ie usb mouse etc ).

 

Unplug the AC Adapter and then remove the battery.  Hold down the Power button for 30 seconds.  Re-insert the battery and plug in the AC Adapter.

 

Tap away at the esc key as you start the notebook to launch the Start-up Menu and then select f10 to enter the bios menu.  Press f9 to load the defaults ( this is sometimes f5, but the menu at the bottom will show the correct key ), use the arrow keys to select 'Yes' and hit enter.  Press f10 to save the setting and again use the arrow keys to select 'Yes' and hit enter.

 

Let windows fully load and see if you have basic touchpad functionality - if you do, download and install the Synaptics driver below.

 

http://ftp.hp.com/pub/softpaq/sp58501-59000/sp58572.exe

 

When this installation has completed, restart the notebook again.

 

Regards,

 

DP-K

 

I tried step by step but still doesnt work.

 

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Synaptics Touchpad not working

Hi,

 

Shutdown the notebook and disconnect any external pointing device.

 

Tap away at the esc key as you start the notebook to enter the Start-up Menu.  Select the Diagnostic Menu option ( f2 ).

 

Does the touchpad work in this menu?

 

DP-K

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****Please mark Accept As Solution if it solves your problem****
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topzias Tutor
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Synaptics Touchpad not working

H


@DavidPK wrote:

Hi,

 

Shutdown the notebook and disconnect any external pointing device.

 

Tap away at the esc key as you start the notebook to enter the Start-up Menu.  Select the Diagnostic Menu option ( f2 ).

 

Does the touchpad work in this menu?

 

DP-K


Sir David, after trying this step still no luck. on the mouse properties, there is no synaptics settings. 

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Synaptics Touchpad not working

Hi,

 

Did the touchpad work when you were in the Diagnostic Menu?

 

Regards,

 

DP-K

---------------------------------------------------------------------------

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****Please mark Accept As Solution if it solves your problem****
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topzias Tutor
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Synaptics Touchpad not working

 

@DavidPK wrote:

Hi,

 

Did the touchpad work when you were in the Diagnostic Menu?

 

Regards,

 

DP-K


Touchpad doesnt work in the diagnostic menu sir.

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topzias Tutor
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Hi! unexpectacular happen today my touchpad is just working fine I just press the fn then the button on the left side then the lights on beside the touchpad. anyway, thank you so much for your help..

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@topzias

 

Good to hear it's Ok

 

All the best,

 

DP-K

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topzias Tutor
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Synaptics Touchpad not working

 

Sir David , the touchpad is not working again. What could be the culprit of my laptop.

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