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Posts: 1
Member Since: ‎05-31-2016
Message 1 of 2 (147 Views)

System Recovery File Copy Issue

Product Name: 15-af141au
Operating System: Microsoft Windows 10 (64-bit)

Facing issue while running System Recovery Disk 1....



File Copy Fails


From E:\PRELOAD\BASE22.swm

To Z:\RM\IMAGE\BASE.22.swm


process freezed at 22%




From E:\PRELOAD\BASE21.swm

To Z:\RM\IMAGE\BASE.21.swm


Process freezed at 17%


no external device attached .....Recovery Discs are also verified by HP support executive.


What to do now ??? :(

0 Kudos
Posts: 5,851
Member Since: ‎06-08-2015
Message 2 of 2 (124 Views)

Re: System Recovery File Copy Issue

Hello @harshsoham,


Thank you for visiting the HP Support Forums! The forums are a great place where you can find solutions for your issues, with help from the community!


I came across your post about the System Recovery issue, and wanted to help!  I understand that the process freezes during recovery.


Are you not able to recover using the Recovery Manager?  Try reviewing the following document, and let me know how it goes:

HP PCs - Performing an HP System Recovery (Windows 10)


If you are still having trouble, are you able to try the Microsoft Push-Button Reset?


Please post back with the results.  Let me know if this information helps you resolve the issue by marking this post as "Accept as Solution", this will help others easily find the information they may be looking for.  Also, clicking the Thumbs up below is a great way to say thanks!


Have a great day!

I work on behalf of HP

Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
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