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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-08-2017 10:32 PM

HP Recommended
Product: QE074UA#ABA
Operating System: Microsoft Windows 7 (64-bit)

My laptop will not start, i bought a USB recovery to restore my operating system. during the process, i keep getting this error message "windows cannot find 'D:\system.sav\Util\RStone.exe"

3 REPLIES 3

‎02-08-2017 10:36 PM

HP Recommended

Hello,

 

Welcome to the HP Support forum.

 

 

Did you perform some hardware changes to the PC ?

 

If you entercounter such an issue, this is most likely a faulty USB recovery drive. Please, contact HP for assistance and possible replacement of the USB drive

 

>> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

>> http://support.hp.com/us-en

 

 

 

 

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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‎02-08-2017 11:00 PM

HP Recommended

No i did not perform hardware changes,..My laptop was working fine, i took 30 days vacation when i came back and tried to start it , it wont start so i purchase a recovery system ...now I pluged the usb it giving me an error message "windowscannot findD:\system.sav\Util\RStone.exe

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‎02-09-2017 02:31 AM

HP Recommended

Contact HP and ask for a replacement media

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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