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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-13-2017 08:50 AM

HP Recommended
Operating System: Microsoft Windows 7 (64-bit)

Did a system reset and during the installation of Windows the computer froze and shut down.   Was securely plugged in.   I have no recovery disk.    What can I do.   Please help!     Thanks everyone.

1 REPLY 1

‎04-13-2017 08:58 AM

HP Recommended
Hi,


Please tap away F2 key as soon as you power on laptop to enter System Diagnostics, perform extensive hard drive and memory tests. Let it finish

Let me know the results


Regards

Visruth
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