The color on videos disappears when it's being charged.

[allysc73]

The color on videos ( like youtube and netflix) disappears when i plug it in ( to charge) then immeadiately returns when i plug out. What do I do to fix this?

[EddyK · Accepted solution]

Hi allysc73,

Try this:

1. Settings
2. System
3. Display
4. Scroll down to Display Adapter Properties
5. Catalyst Control Center
6. Video
7. Color
8. Restore Defaults

Regards,

kem579

[allysc73]

Thank you so much, however your solution failed. I followed all of your steps, but the result is the same. Do you have any other ways to fix this?

[EddyK]

Hi allysc73,

That's quite strange. Did you make sure to restart the laptop?

Try this:

1. Search up Device Manager
2. Expand Display Adapters
3. Right click the graphics card entity
4. Hit Uninstall Device (Don't worry it will automatically reinstall)
5. Restart

Regards,

kem579

[allysc73]

I played around with the custum adjusters (colors and hues) and it worked out for me. I think your solution better suits cases where the user manually messes with their color.  But thank you very much, I would have never fixed this without you help.

[fyallen]

This solution worked for me and it was so easy I just uninstalled the graphics card and lo & behold when I did the restart the videos are appearing in color.  Thanks so much