cancel
Showing results for 
Search instead for 
Did you mean: 
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
Tommy17
New member
3 2 0 0
Message 1 of 6
243
Flag Post

The laptop will not charge

HP Recommended
14-am052nr
Microsoft Windows 10 (32-bit)

The laptop will not charge at all. When it is plugged in it reads 2% not charging

0 Kudos
5 REPLIES 5
Huffer
Level 17
Level 17
44,639 44,416 7,157 12,697
Message 2 of 6
Flag Post
HP Recommended

How old is the laptop and how old is the battery?


0 Kudos
Tommy17
Author
New member
3 2 0 0
Message 3 of 6
Flag Post
HP Recommended
Bought December 23, 2016. Only used for around 2 hrs.
0 Kudos
Huffer
Level 17
Level 17
44,639 44,416 7,157 12,697
Message 4 of 6
Flag Post
HP Recommended

Then you have a warranty issue. Contact HP about a replacement. 


0 Kudos
Tommy17
Author
New member
3 2 0 0
Message 5 of 6
Flag Post
HP Recommended
Does anyone have a number to contact hp? Every number I have found is a 3rd party support line. I need a number for hp warranty issues if anyone can help.
0 Kudos
Huffer
Level 17
Level 17
44,639 44,416 7,157 12,697
Message 6 of 6
Flag Post
HP Recommended
0 Kudos
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation