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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-21-2017 03:12 AM

HP Recommended
Product: HP Spectre x360 13-4170nw
Operating System: Microsoft Windows 10 (64-bit)

After the update of Windows 10, the speaker's drivers stopped working. I tried to install them. After couple of install times the Windows has broken down. I tried every option to recover it, but all failed. When I was trying the HP recovery manager (or smth like that) I scared that I'll loose my files and I stopped it. Now my screen aftern turning on looks like that  IMG_20170521_105326.jpgWhat should I do now? I really need my computer back. :Crying: 

3 REPLIES 3

‎05-22-2017 07:35 AM

HP Recommended

Hello, @Matuch10 – Greetings!
 

Welcome to the HP Forum! This is a wonderful location to converse with the community, get assistance and find tips!

 

Going through your post, I see that you are having issues while recovering the HP notebook. Do not worry, I’m here to help 🙂

 

We can perform the recovery while keeping your files. Go to http://hp.care/2q2Y2Vo and follow steps under “Recovery when Windows 10 does not start correctly”. If you follow the steps, you will be able to perform recovery without losing your data.

 

I hope that answers your concern adequately. Let me know!

Good luck 🙂


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DVortex
I am not an HP Employee
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‎05-24-2017 03:41 AM

HP Recommended
Unfortunately the solutions don't work. I called the technical support and they will send me the system. Thanks for the reply.
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‎05-25-2017 08:46 AM

HP Recommended

Hi @Matuch10,

You are welcome.

I understand that you called the tech support team who said that they will replace the unit as it was a hardware issue.

 

I also appreciate your time and patience.

 

Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

 

You have a good day ahead.

Rainbow23 - HP Support.
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