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dr_moksh
New member
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Message 1 of 2
144
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HP Recommended

This product number is not associated with the serial number provided

m7-u009dx
Microsoft Windows 10 (64-bit)

product name : m7-u009dx

product number : w2k86ua

 

 

iam planning to purchace an used laptop (envy m7-u009dx)

put when i saw it i checked online for the warranty with serial no with product number but it says that (This product number is not associated with the serial number provided)

when i search with serial number alone it shows another model (hp 240G)

it it duplicated laptop

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HP Support Agent
HP Support Agent
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Message 2 of 2
114
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HP Recommended

This product number is not associated with the serial number provided

I have brought your issue to the attention of an appropriate team within HP. 

 

They will likely request information from you in order to look up your case details or product serial number. 

Please look for a private message from an identified HP contact. 

 

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Forum

The_Fossette
I am an HP Employee

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